Refund policy

 We want you to be 100% satisfied with the experience you've chosen. We understand that sometimes you can change your mind, and for that reason we offer you the flexibility to refund or exchange your Experience or Gift Voucher within the time periods below.


14 day refund policy for Experiences

Refunds or exchanges for purchases of Experiences are available up to 14 days from the date of purchase unless it has been booked with the Supplier.

Once you book an Experience with a Supplier you are bound by their terms and conditions regarding cancellations and refunds.


30 day refund policy for Gift Vouchers

Refunds for Gift Vouchers are available up to 30 days from the date of purchase unless it has been redeemed to purchase an Experience.

Refunds are not available for Gift Vouchers issued as part of the Misobase Corporate programme.